Returns / Shipping Policies

How to Process a Return

1. Check Your Package

All returns must be in their ORIGINAL PACKAGING, as well as in resalable condition. Any packaging materials, CDs, software, accessories, manuals, warranty cards and documentation originally sent must be included in the package. In the event that a package is returned and does not meet the guidelines we’ve listed above, reserves the right not to honor the return.

2. Contact Us for a Return Merchandise Authorization

In order to process our customers’ returns as quickly and successfully as possible, we require ALL returns to be accompanied by an RMA [Return Merchandise Authorization] so please be sure to contacting us before returning any items. To obtain your RMA and any additional return info you may need, please call our friendly, ready-to-help support team toll-free at 800-938-4376 or email us at

3. Ship Your Return

Because we want your return experience to be as hassle-free as possible, we strongly recommend that you fully insure your return shipment so that you’re well protected in the event that the package is lost or damaged in transit. UPS & FedEx provide traceable shipments, complete with a proof-of-delivery feature that guarantees that your package is delivered to the intended location. We urge you to use a carrier that has both tracking and proof-of-delivery capabilities and that you retain that tracking number. Please be advised that postage charges are non-refundable, and that Herman Electronics is not responsible for any packages lost or damaged during transit. This includes packages sent via USPS to an international or overseas destination.

Shipping Charges

We know that we are not always perfect; at times we may send you an incorrect item or defective product – in this instance, and we will gladly facilitate the return and replacement of the product and cover any applicable shipping charges. Unfortunately, we are unable to issue shipping refunds on items returned under any other circumstances.

Herman ProAv

10110 USA Today Way
Miramar, FL 33025
US TOLL FREE: 888.736.6888
PHONE: 305.477.0063
FAX: 305.392.3377