Herman Pro AV

Terms of Use

Welcome to the HermanProAV.com website. By using the HermanProAV.com website YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on HermanProAV.com.

The following terms and conditions of use apply to the sale of goods ("Products", "Accessories", “Items” or "Parts") by HermanProAV.com ("HermanProAV.com", "The Company", "Site", "We", "Our", or "Us") to customers ("Customers", "You", "Your", and "Yours") through HermanProAV.com. These terms and conditions may not apply to purchases made by customers directly from the manufacturers we support or in any manner to other forms of procurement a customer may use to attain similar goods. Read the following terms and conditions carefully before using the site as no other terms apply. By using or accessing this site you acknowledge that you have read and agreed to these terms.

HermanProAV.com reserves the right to make changes to HermanProAV.com and its Terms and Conditions of Use and Legal Notices at any time. Each time you use HermanProAV.com, you should visit and review the then current Conditions of Use, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with HermanProAV.com, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using HermanProAV.com.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Use

HermanProAV.com grants You permission to view this Site for Your use provided that You agree to and accept without modification the notices, terms, and conditions set forth in the "Terms and Conditions of Use". You may not copy, modify, distribute, transmit, display, reproduce, publish, license, create derivative material from, transfer information, or sell any material, information or products from this Site. As a condition of Your use of this Site, You represent and warrant to HermanProAV.com that You will not use this Site for any purpose that is unlawful or prohibited by these terms.

The terms and conditions herein may not be altered, supplemented, or amended by the use of any additional documents that purport to be an agreement of the parties. Any attempt to supplement or amend this document or to enter an order for Products which is subject to additional or altered terms and conditions shall be null and void.

Products and Orders

HermanProAV.com continually updates and revises the products that it sells through this Site. As such, Products may be discontinued at any time and differences between what is shipped and what is described may occur on occasion.

While HermanProAV.com will use all reasonable efforts to fulfill any and all orders it receives, the Company cannot guarantee the availability of a particular Product displayed on the Site.

Prices displayed on the Site reflect U.S. Dollar amounts and may not include shipping, handling, or sales tax (if applicable) which will be added to the sub-total of the order. The Customer is responsible for the payment of shipping/handling charges and local/state/use taxes that may apply to an order.

While HermanProAV.com strives to provide a helpful and error-free Site, we cannot guarantee that all content is 100% accurate, certifiable and/or complete, including price, inventory, product information or specifications. As such, HermanProAV.com reserves the right to correct price errors as they are discovered, revoke any stated offer and to otherwise correct any errors, inaccuracies, or omissions. This right extends to orders that have already been submitted by a Customer and accepted by HermanProAV.com.

Shipping

All orders placed on this site are subject to product availability and will be shipped according to HermanProAV.com's shipping policies.

Our Shipping Schedule:

All in stock orders received by 4pm EST will be shipped the same day. All orders will be delivered based on the shipping method selected and UPS's published delivery schedule.

Not in Stock

We don't believe in keeping you waiting. If applicable, please enter the date you require the merchandise when processing your order. For any item not in stock, we will query our suppliers to locate the item in order to meet your required date. If by chance your item can not be found within this timeframe, you will be notified via a call or email from our Customer Service team.

In the rare event that your order never arrives, notification of lost items must be received by Herman within 30 days from receipt of the Shipping Confirmation e-mail.

Paying for Your Order

You may pay for Your orders with major credit/debit cards issued in the United States of America: Currently we accept Visa®, MasterCard®, and AmericanExpress®. Generally, credit and debit cards are not charged until we ship the item(s) to you, at which time you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges. However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information.

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment and/or shipping address. We reserve the right to reject any order you place via HermanProAV.com, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. In addition to the forms of payment listed above, purchase orders may be used for large companies, Universities, or Government agencies. Please contact our accounting department at ar@hermanelectronics.com for these options.

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. HermanProAV.com reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Taxes

For orders shipped to Florida, Georgia, and New Jersey, we add applicable state sales tax only, to your merchandise total. You will see the correct tax once you add your shipping address during Checkout. All other taxes which may be applicable are the sole responsibility of and shall be paid by the Customer.

Changes to Delivery Address

Changes to delivery addresses will be assessed an applicable fee to cover additional expenses incurred to HermanProAV.com and will be added to your order in the following cases: 1) You provided an inaccurate address to HermanProAV.com, or 2) You have the delivery forwarded to an alternate location after the order was placed.

Refused Packages

HermanProAV.com incurs a return shipping fee equal to the cost of shipping the product to You when You refuse the shipment or are not available to complete the delivery. HermanProAV.com reserves the right to pass this fee on to You by deducting the amount from the total credit due.

Receipt of Orders

All orders should be checked upon receipt concealed shipping damages. All claims for concealed damage should be claimed with the carrier delivering the merchandise. Any package with visible damage should be refused. Herman cannot warrant any package that has visible damage that was not refused or claimed with the carrier upon delivery. All orders should also be checked for correct content. Any claims of missing or wrong merchandise must be reported within 5 days of receipt of the package.


Return and Warranty Policies: General Return Policy

Authorized Return — Return Authorization Number Required

Returns must be authorized by contacting Herman to obtain a Return Authorization Number. Authorization does not guarantee credit. Herman will issue credit to the customer upon receipt of the return package. The customer's card may be recharged any applicable fees if subsequent inspection reveals damage, missing components, or incorrect reason for return. Authorized returns must be post-marked no later than 30 days from the date of original shipment to the customer. Packages post-marked thirty (30) days after original shipment date may not be accepted and may subsequently be returned to the customer. All returned products must be in resalable condition, including: all components, manuals, registration cards, and original undamaged packaging. In addition, the following restrictions apply: Credit cannot be issued for electric or electronic parts that have been installed. Some returned parts may incur a restocking fee.

Unauthorized Returns

An unauthorized return is defined as any package returned to Herman without the proper return authorization code on the shipping label. Unauthorized returns may include any package refused by the customer during a delivery attempt. Unauthorized returns received by Herman may be refused at the warehouse and returned to the sender. In this case, the customer may be held responsible for the cost of shipping the package back to the sender. This cost will be passed along to the customer either in the form of a deduction from the total credit due to the customer or a charge to the credit card if refund has already been issued. Any credits issued may be delayed.

Process for Returning Merchandise

  • All returns must have an RA number for processing. Contact Herman at support@hermanelectronics.com to receive a Return Merchandise Authorization number. RA's are only valid for thirty (30) days from the date of original product shipment to the customer.
  • Include the RA number on the outside of the package: RA numbers should be clearly displayed on the return shipping label of any package being returned to Herman. Do not write the RA number on the actual box. Packages without an RA number on the return shipping label will not be accepted.
  • Ship within thirty (30) days: Products must be post-marked within thirty (30) days of RA issue date. Packages post-marked after 30 days of RA issue date will not be accepted and may be returned to the customer.
  • Repack in original packaging: Enclose everything originally received, including all components, manuals, and registration cards. We must receive all original products in order to process your return or exchange. Herman is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments

Refused Shipments

A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting HermanProAV.com to obtain proper return instructions may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.

Refund Payments

We will issue credit within 10 business days from the date the item is received at our warehouse and approved for a refund. It may take your credit card company up to 2 billing statements to post it. Credit will be issued for item cost, tax, and shipping less any re-stocking fees (where applicable). Shipping may not be refunded in all cases.

Return Shipping Charges

HermanProAV.com may provide a pre-paid return label depending on the reason a return is requested. The customer is held responsible for all shipping fees where a pre-paid label is not provided.

Termination of Use

HermanProAV.com may, at its sole discretion, terminate your account or your use of HermanProAV.com at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. HermanProAV.com reserves the right to change, suspend or discontinue all or any aspects of HermanProAV.com at any time without prior notice.

General

This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between You and HermanProAV.com with respect to this Site.

Herman ProAv

10110 USA Today Way
Miramar, FL 33025
US TOLL FREE: 888.736.6888
PHONE: 305.477.0063
FAX: 305.392.3377

Industry Affiliations

Herman ProAv

10110 USA Today Way
Miramar, FL 33025
US TOLL FREE: 888.736.6888
PHONE: 305.477.0063
FAX: 305.392.3377