Ask Hermie

Ask Hermie: Flexing Your Service Muscles!

Hermie is the consummate AV Professional, having lurked behind the scenes at Herman Pro AV and Herman Integration Services for years. When it comes to the professional audiovisual business, Hermie walks the walk and talks the talk. In fact, he doesn’t just talk about AV stuff until he’s blue in the face, he’s done it so much he’s blue all over! So, if you have a burning AV question, just “Ask Hermie!”

Dear Hermie,

2021, what a year, huh? Hermie, I drove myself (and my business) absolutely CRAZY this year trying to keep on top of changing client needs in the midst of a constantly changing world. Our clients are mostly music and event venues, so their AV requirements are often core to their business and success. Plus they had to juggle the constantly changing rules and attitudes around live events, especially indoors. With their needs shifting on what seemed like a daily basis, the requests for Day Two service and post-installation assistance have skyrocketed. In many cases, we simply did not have the time or the team to give our clients the support they clearly needed. I am worried that if this trend continues into 2022 we’re going to start to lose customers to bigger, better-staffed competitors. Hermie, you’ve been in the Pro AV world for more than a minute. What do you recommend we do to make sure we’re on track for success in the new year?

Signed, Need Service in San Francisco

Dear Need Service,

Hermie feels you! I get it. But no need to fear, Hermie (and my buddies at Herman) are here! One of the best ways to get ahead of things is to plan ahead, and when it comes to Day 2 service Herman Integration Services has you covered. Herman’s FLEXAbility makes it easy to pre-buy blocks of service hours, and then manage them through an easy online portal so you can get your Day 2 Service to your client when and where you need it. It’s like having an army of service techs at your beck and call! That’s planning ahead and being prepared! 

Honestly, at this stage in my career, Hermie’s tired of doing everything myself (even though I’m darn good at what I do). With easy order consolidation from over 80 manufacturers, plus access to on-demand labor, engineering, and programming, by partnering with Herman I’ve got all my bases covered for anything 2022 may bring. You can do the same. Just contact my friends at Herman and let ’em know Hermie sent you! And have a safe, healthy, and Happy New Year!

Do you have a question for Hermie? Email Hermie@HermanProAV.com and he may answer your question here in a future column.