Ask Hermie: It’s Time to FLEX those Service Muscles!
Hermie is the consummate AV Professional, having lurked behind the scenes at Herman Pro AV and Herman Integration Services for years. When it comes to the professional audiovisual business, Hermie walks the walk and talks the talk. In fact, he doesn’t just talk about AV stuff until he’s blue in the face, he’s done it so much he’s blue all over! So, if you have a burning AV question, just “Ask Hermie!”
I am a happily busy integrator with a full plate of projects and a great team to execute installations all day long. We’re good. I mean, really good, at delivering exactly what our customers want. Then my team is off to the next job, and the next and the next. Until one of our customers’ needs support. That’s when things begin to unravel. Did I say we’re busy? Really busy, cranking things out on a tight but profitable schedule that keeps everyone happy. Me, my team, and my customers. Until they’re not happy… when they need support, and I can’t afford to pull someone off their latest job to go on a service call in a timely fashion. The truth is I’d love to have a dedicated service team, but we do such a good job on our installations, there’s not enough daily demand to justify me hiring more team members just for service. But I’d really like to respond to my customers’ needs faster, you know, like on Day Two if need be. Any suggestions, Hermie?
Signed – Needing Day Two in Daytona
Dear Needing Day Two,
Sounds like your team is always flexing their installation muscles but is a little soft when it comes to service. But great service will make your business stand out in the crowd as a solid partner (and as someone with bright blue skin I know a thing or two about standing out in a crowd!) Herman Integration Services makes it easy for you to deliver great service when and where it is needed, without increasing your overhead. Herman’s FLEX plans let you pre-buy service dollars and use them when you need them with an easy online portal to manage everything. The more you buy the more you save and with Herman’s new “FLEX 2.0” you can use your Flex dollars across a wide range of needs including service calls, programming, CAD, Engineering, additional Techs for labor, and even travel expenses to jobs.
If you want to keep your in-house team lean and mean, Herman’s FLEX 2.0 is the perfect plan for you to flex your service muscles only when you need to. So which annual Flex plan is right for you?
Do you have a question for Hermie? Email Hermie@HermanProAV.com and he may answer your question here in a future column.